At Tommy Luxury Hair, we are committed to delivering your order with care, efficiency, and a seamless luxury experience.
Processing Time
All orders are processed within 2–5 business days after payment confirmation.
Please note that during peak periods such as sales, holidays, or restocks processing times may be slightly extended. We appreciate your patience as we prepare your order to perfection.
Shipping Timeframes
* Canada: 2–6 business days
* United States: 3–8 business days
* International: 7–14 business days (varies by destination)
Once your order has been shipped, you will receive a confirmation email with your tracking details.
Order Accuracy & Tracking
Kindly ensure that all shipping details are entered correctly at checkout, including apartment or unit numbers where applicable.
Tommy Luxury Hair is not responsible for orders delivered to incorrect addresses provided at checkout.
Tracking information will be sent once your package is dispatched. Please allow 24–48 hours for tracking updates to appear.
Lost or Delayed Packages
While we partner with trusted carriers, delivery delays may occasionally occur due to courier or customs processes.
Tommy Luxury Hair is not liable for such delays. However, we are happy to assist you in locating your package whenever possible. For immediate updates, we recommend contacting the shipping carrier directly.
Signature Confirmation
To ensure the safe delivery of your order, a signature may be required upon arrival. Please ensure someone is available to receive the package.
Shipping Confirmation
A shipping confirmation email, including tracking information, will be sent once your order has been dispatched.
Duties & Taxes (International Orders)
International customers are responsible for any customs duties, taxes, or import fees required by their country.
