Eligibility for Returns

We accept returns on eligible items within 2 days of delivery.

To qualify for a return:

  • The wig must be unused, unworn, unwashed, uncut, and unaltered
  • Lace must not be cut
  • Hair must not be dyed, toned, bleached, styled, or chemically treated
  • The item must be returned in its original packaging, including tags, inserts, and accessories
  • The item must be free of odors, makeup, glue, powder, or signs of wear

For hygiene reasons, any product that has been worn or altered cannot be returned.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Custom-made wigs
  • Colored or specially customized units
  • Clearance or sale items
  • Wigs with cut lace or removed tags

Exchanges

We offer exchanges for eligible items within 2 days of delivery.

If you would like a different size, color, texture, or style, please contact us before returning your item to confirm availability.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@tommyluxuryhair.ca with:

  • Your order number
  • Clear photos of the item
  • Photos of the packaging

We will review the issue and provide a replacement, exchange, or refund if approved.

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable.

Return Instructions

To initiate a return, email us at support@tommyluxuryhair.ca with your:

  • Full name
  • Order number
  • Reason for return

Return shipments must be securely packaged to avoid damage during transit.

Please do not send returns without prior authorization.

Chargebacks & Fraud Protection

We reserve the right to deny returns or refunds in cases of:

  • Fraudulent claims
  • Excessive return activity
  • Returned items showing signs of use or tampering

Please do not send returns without prior authorization.